Reliable Drivers & Transport Services

Refund & Cancellation Policy

At Kapil Driver Services Pvt. Ltd., we aim to provide professional and reliable services to all our customers. This Refund & Cancellation Policy explains the terms under which customers may cancel their bookings and the conditions for receiving refunds, if applicable.

1. Service Bookings

Once a booking has been confirmed through our website, phone, or in person, our team allocates a driver or vehicle for your request. Please review your booking details carefully before final confirmation to avoid the need for cancellations.

2. Cancellation by the Customer

• Cancellations made at least 24 hours before the scheduled service time will be eligible for a full refund (after applicable transaction charges).
• Cancellations made within 24 hours of the service time will incur a 50% cancellation fee.
• If the driver or vehicle has already been dispatched, the booking amount will be non-refundable.

3. Cancellation by Kapil Driver Services Pvt. Ltd.

In rare situations, Kapil Driver Services Pvt. Ltd. may cancel a booking due to unavoidable circumstances such as vehicle unavailability, driver emergencies, or operational issues. In such cases, a 100% refund will be issued, or an alternative service will be offered at no additional cost.

4. Refund Process

All approved refunds will be processed within 7–10 business days after the cancellation is confirmed. Refunds will be issued to the original payment method used during booking. The actual refund time may vary depending on your bank or payment gateway policies.

5. No-Show Policy

If the customer is not available at the pickup location at the scheduled time and fails to inform our team in advance, the service will be considered as “No Show”, and no refund will be applicable.

6. Rescheduling Policy

Customers can reschedule their bookings by contacting our support team at least 12 hours before the scheduled service time. Rescheduling is subject to driver or vehicle availability.

7. Contact for Refund or Cancellation

For cancellation requests or refund assistance, please contact us:

• Company: Kapil Driver Services Pvt. Ltd.
• Address: 135 Gali No. 3, West Vinod Nagar, Near Mangalam Hospital, IP Extension, Patparganj, Delhi – 92
• Phone: +91 9818784343 / +91 8800232020
• Email: info@kapildriverservices.com (replace with your official email if different)

8. Policy Updates

Kapil Driver Services Pvt. Ltd. reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be reflected on this page with the latest revision date.

Thank you for choosing Kapil Driver Services Pvt. Ltd.. We value your trust and strive to deliver hassle-free and transparent service experiences.