Terms & Conditions
Welcome to Kapil Driver Services Pvt. Ltd.. By booking or using our driver, taxi, or vehicle-related services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding with any service or booking.
1. Service Agreement
When you book a service with Kapil Driver Services Pvt. Ltd., you enter into a contract with our company for professional driver or vehicle rental services. All bookings are confirmed only after receiving a valid confirmation from our support team via phone, message, or email.
2. Service Usage
- The customer must provide accurate details during booking, including pickup location, time, and vehicle information.
- Customers must ensure the vehicle is in good condition, has valid insurance, and complies with all traffic laws.
- Drivers are assigned based on availability and service type requested.
- Kapil Driver Services Pvt. Ltd. reserves the right to refuse or cancel a booking at its discretion if necessary for operational or safety reasons.
3. Payments
- All payments for bookings must be made as per the confirmed quotation or applicable service rates.
- Additional charges may apply for extended hours, waiting time, tolls, parking, or interstate travel.
- Online payments are processed through secure and authorized gateways only.
4. Cancellations & Refunds
For cancellations and refunds, please refer to our Refund & Cancellation Policy page. Refunds will be processed according to the time of cancellation and service type booked.
5. Responsibilities of the Customer
- The customer must treat the assigned driver or service provider with respect and courtesy.
- Any illegal activity or misconduct during service will result in immediate termination of the booking without refund.
- Customers are responsible for their belongings and valuables during the service. Kapil Driver Services is not liable for any loss or damage.
6. Responsibilities of Kapil Driver Services Pvt. Ltd.
- We ensure all our drivers are verified, professional, and trained for safe driving and customer service.
- We strive to provide reliable and timely service but are not responsible for delays caused by traffic, weather, or unforeseen circumstances.
- We are not liable for indirect, incidental, or consequential damages arising from service usage or delays.
7. Vehicle Rental Terms
- All rented vehicles (taxis, tempo travellers, buses, Urbania, etc.) are subject to availability and must be booked in advance.
- Customers are responsible for maintaining vehicle cleanliness during rental.
- Any damage caused to the vehicle due to negligence will be the customer's responsibility.
8. Valet Parking & Additional Services
Valet parking, car washing, towing, and maintenance services are provided at select locations. The customer must ensure vehicle security and inform our staff of any specific handling instructions.
9. Limitation of Liability
Kapil Driver Services Pvt. Ltd. is not responsible for any loss, damage, accident, or injury caused due to the use of the driver or rental service. Our liability is limited to the service amount paid by the customer.
10. Modifications to the Terms
Kapil Driver Services Pvt. Ltd. reserves the right to amend, update, or modify these Terms & Conditions at any time. Updated versions will be posted on this page with the latest revision date.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi.
12. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- Company: Kapil Driver Services Pvt. Ltd.
- Address: 135 Gali No. 3, West Vinod Nagar, Near Mangalam Hospital, IP Extension, Patparganj, Delhi – 92
- Phone: +91 9818784343 / +91 8800232020
- Email: info@kapildriverservices.com (replace with your official email if different)
By continuing to use our services, you agree to abide by all the terms listed above. Thank you for choosing Kapil Driver Services Pvt. Ltd. — your trusted partner for professional driver and vehicle solutions in Delhi NCR.